Customer Journey Map Tool
Understand & Improve Customer Experiences
Gain valuable insights into customer expectations and determine ways to optimize customer experience.
- Multiple customer journey templates to get a head start
- Real-time collaboration to work with teams and stakeholders
- Intuitive drag-drop interface for quick diagramming
Over 10 Million people and 1000s of teams already use Creately
Create Customer Journey Maps in Minutes
-
Simple drag and drop tools and Plus Create for friction-free drawing.
-
Multiple templates for customer journeys, customer profiles, user flows, and more.
-
Bring customer data from any source to visualize on the canvas.
-
Infinite canvas to centralize all customer research data in one place.
Keep Everyone and Everything in Sync
-
Interactive meeting options with whiteboard features to work on projects in real-time.
-
Link to anything with @ mentions to get immediate feedback from collaborators.
-
Full version history to track and analyze progress or revert back to previous iterations.
-
Multiple access & role levels to share, review, and edit your data.
Augment and Interact with Your Data
-
Connect your existing tools & workflows with powerful integrations.
-
Provide context with additional information on each touchpoint with integrated notes.
-
Streamline your UX design projects with inbuilt agile project management tools.
-
Built-in presentation tools to share your customer journey analysis with stakeholders.
INTRODUCING
Templates
Visualize process and user insights with AI templates
Accessing Creately VIZ
What is a Customer Journey Map?
How to Collaborate on Creating a Customer Journey Map?
- Gather team members
Gather team members from sales, marketing or product departments to map out and discuss how to improve the customer experience. Add them as collaborators on the Creately workspace. Use real-time mouse cursors and synced previews to easily track the changes other participants make in the workspace.
- Gather information
Start by gathering all relevant customer-related information and feedback to create user personas based on the target market. You can select customer persona templates from Creately for different audience segments based on your research requirements.
- Create a rough draft
Use information from user personas to gain an in-depth understanding of the customer base as they go through each phase of the customer journey.
- Start mapping out
Start mapping out the customer journey based on the path each persona takes to interact with the brand or organization. Create a user flow diagram with smart shapes from the extensive shape library and applying style formats and color palettes. Alternatively, you can edit customer journey map templates from Creately as well.
- Identify important touchpoints
Identify and note down important touchpoints and pain points of the customer journey, including potential roadblocks as well.
- Review and finalize
The team should review the customer journey map and provide feedback on its accuracy and clarity. Use comments threads and @mention comments to discuss changes and tag team members to carry them forward. The diagram should be refined based on this feedback.
- Track changes
Find the changes that the collaborators made via the multi-cursors on the canvas in real-time or via the version history. In case you want to revert to a previous iteration, select the version to apply the changes.
- Share and publish
Export your customer journey map for sharing, publishing or printing, in PNG, SVG, JPEG, and PDF formats.
Quickly Visualize Your Customer Experience with These Templates
FAQs on the Customer Journey Map Tool
- User-friendly interface
- Customization options
- Premade templates
- Integration with other tools
- Data visualization options
- Collaboration capabilities
- Export/print options
- Affordability
- Customer support and training resources
Streamline Your Workflows by Integrating with the Tools You Love
Creately integrates with the tools your teams use every day and supports your team’s workflow seamlessly.
Creately is a Better Customer Journey Map Tool?
Creately is the intelligent visual platform enabling visual collaboration, knowledge management and project execution.
100+ proprietary features deliver a flexible, no-code visual platform, expertly-tuned for ease of use.
Infinite Visual Canvas
Visually create and organize any structure you imagine. Drag drop shapes or datasets, embed external content.
Real-time Collaboration
Work remote or hybrid with realtime cursor tracking, synced previews and proper in-context comments and tasks.
Custom Databases
Create custom databases for any kind of information from tasks, HR personnel records to matters for law firms.
Data driven Docs
Create docs and notes to go deeper from the high-level visual views. 2 way link to other docs, shapes or data with @mentions
Professional Diagramming
50+ types of standard diagrams with 1000+ specially designed shapes and connectors enable blazing fast diagramming.
Project & Task Management
Use built-in agile project management tooling or integrate with your favourite project management tool to keep work flowing.
Enterprise Grade Security
ISO 27001, SOC 2 - Type 2, Data Residency & Up-time SLAs to collaborate securely with your entire organization.
Powerful Visual Modelling
Visuals that are backed by databases, update once, reflect in multiple views type of workflows.
Enterprise-Grade Security and Compliance
We’re dedicated to keeping your data private, secure and safe. Creately is SOC2-Type 2 and ISO 27001 certified and GDPR compliant. We offer flexible data residency options in USA, EU and Australia to our enterprise customers.
Just Plug and Play
An easy-to-use interface with a minimal learning curve. Simply Sign-In using your work email to automatically add team members to the enterprise plan.
No installation required.
Work Visually with Anyone for a Fixed Monthly Price
- Unlimited Canvases
- Unlimited items per Canvas
- 20 Active Folders
- 5GB storage
- 30 day version history
- Unlimited Imports
- All export formats
- Basic collaboration
- Email Support
- Unlimited workspaces
- 1000 Items per canvas
- 10 active folders
- Basic collaboration
- 100 Imports
- High Res Exports
- 5000 items per canvas
- 50 active folders
- 30 day version history
- Advanced collaboration
- 100 Imports
- Multiple named users
MOST POPULAR
- Unlimited Databases
- 5000 items per Database
- Project Management tools
- HR, Product, IT, Process toolkits
- Advanced collaboration
- Most integrations
- 100 GB storage
- One Account Admin
- Email + Chat support
- SOC2 & ISO27001 Security
- Unlimited items per canvas
- Unlimited folders
- 1 year version history
- Unlimited databases
- 5000 items per DB
- One account admin
- Email + Chat support
- SOC 2 & ISO 27001 Security
- 3 Canvases (60 items max)
- 1 Folder
- Limited storage
- Basic integrations
- Raster image only exports
- Unlimited items per DB
- Unlimited 2-way data sync from integrations
- All integrations
- Sharing controls
- Multiple Account Admins
- Multiple Sub-Teams
- Single Sign On
- Customer success + account management
- SOC2 & ISO27001 Security
- Custom Data Residency
- Unlimited items per DB
- Unlimited 2 way data sync
- All integrations
- Sharing controls
- Multiple Account Admins
- Multiple Sub Teams
- Customer Success Manager
- SOC 2 & ISO 27001 Security
- Custom Data Residency
